Frequently Asked Questions
Everything you need to know about our Victorian-inspired collections.
What is the quality of your apparel and accessories?
Our fashion pieces are crafted using premium materials, blending historic Victorian aesthetics with modern durability. Each item is designed to reflect the elegance of the 19th century while meeting contemporary luxury standards.
How do I determine my size for your period-style clothing?
We provide a detailed size guide on every product page. Since our designs often feature tailored silhouettes inspired by the Dickensian era, we recommend measuring yourself carefully and comparing your results to our specific charts.
Do you offer international shipping for your fashion items?
Yes, we ship our exclusive apparel and accessories worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
What is your return policy for clothing and jewelry?
We accept returns on unworn fashion items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like earrings cannot be returned unless they are faulty.
How should I care for my delicate Victorian-inspired garments?
To preserve the intricate details and fabrics of our collection, we recommend following the specific care instructions on the internal label. Most of our high-end pieces require dry cleaning or gentle hand washing.
Are your fashion products exclusive to the museum?
Yes, many of our items are custom-designed and exclusive to the Charles Dickens Museum shop. Every purchase directly supports the preservation of 48 Doughty Street and our educational programs.