Returns & Exchanges
At the Charles Dickens Museum Shop, we want you to be delighted with your literary-inspired fashion. If you are not entirely satisfied, you may return or exchange your items within 30 days of receipt.
Initiate Your Return
Contact our museum shop team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack your unworn items in their original packaging, ensuring all Dickensian-themed tags and labels remain intact.
Dispatch the Parcel
Affix the provided return label to your package and drop it off at your nearest postal service or designated courier point.
Receive Refund or Exchange
Once our curators inspect the returned items, we will process your full refund or dispatch your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing